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Frequently Asked Questions

Welcome to our Mufflex Performance Exhaust FAQ Page. Here is a list of frequently asked questions with answers.

 

Q: Where is Mufflex Located ?

A: Mufflex Performance is Located at 2369 Nottingham Way in Trenton, NJ 08619. We are right off of State Highway 33 and Interstate 295 Between Philadelphia and New York

 

Q: What Products does Mufflex Performance Handle ?

A: Mufflex Performance Installs, Flowmaster Mufflers, Spintech Mufflers, Magnaflow Mufflers as well as many other top names brands. We now stock Oval Tubing & Oval Race Mufflers and are the innovators of the Dodge Ram 1500 Custom Muffler System.

 

Q: Does Mufflex Performance do all of their own work on Premises ?

A: Yes Mufflex Performance does all their own work on Premises and we also do work for major garages in the area. We are a full service Muffler shop with all the latest equipment and the knowledge to do it right the first time.

 

Q: I Heard that a 4" System will hurt my low end performance, Is the true ?

A: No, Not only is this a false statement, but Mufflex-Performance tm found an independent study conducted by a J. Motroni in California. These findings were posted on Google.com.

 

Q: How Do I get a set of Installation Instructions for my Mufflex Muffler ?

A:  All installation diagrams are included with your online purchase. However, if you should misplace your instructions, All Installation instructions for all CDT Mufflers, Dodge Products and other manufacturers are located on our installation page under tech support  site and can be printed from your computer.

 

Q: How Much is a 4" System for my Camaro or Firebird ?

A: There are too many Camaro's and Firebird's to correctly answer that question. However, if you go to our F-Body Brochure and find the system you want, the price is right on the order page.

 

Q: If I have a technical question, How do I get in touch with Mufflex ?

A: The first thing you should do is contact the Mufflex Technical team via email. The email address is questions@mufflex-performance.com or, if it is a pressing question, you can contact us at ( 609 ) 890 - 0481. One of our technicians will be glad to help you.

 

Q: Does Mufflex just do exhaust systems on cars ?

A: No, Mufflex also does exhaust systems for All kinds of midsize trucks like the Ford Lightning and Chrysler PT Cruiser. We also do motorcycles too. We do exhaust systems for just about any car, truck or bike. And Recently we did an exhaust system for a huge generator in a residential workshop.

 

Q: If I were to order a custom system from Mufflex Performance Exhaust How long would it take for me to receive the system ?

A: That depends upon many factors. Type of system, Fabrication time, Distance from customer to Mufflex etc. However, you can be sure that the Mufflex Team does everything to get your particular system fabricated and shipped as soon as possible. In some cases, It is necessary for our sales team to contact the consumer before fabrication starts to ensure that the proper exhaust system is being assembled. Remember, Each system is custom fabricated and that usually takes a couple of extra days. However normal turnaround time is between 3 to 5 or 5 to 7 days.

Privacy Policy

 

Your privacy is important to us.

It is Mufflex Performance Exhaust's policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.
  • We will never share any of our customers information with our partners or third party distributors. You will never receive any offers from anyone associated with our company.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Mufflex Performance Exhaust may change this privacy policy from time to time at Mufflex Performance Exhaust's sole discretion.

Terms of Service

 

Refund Policy:

A 15% Restocking fee will be charged for all returned Items.

Mufflex Performance Exhaust will only accept returned items when:

  1. The item has not been tampered with or modified to include being installed then removed by the client. 
  2. Item must be in original packaging to include all clamps and brackets.
  3. A copy of the original sales receipt accompanies the product
  4. Prior authorization has been granted by Mufflex with a valid RMA Number (Return Merchandise Authorization)
  5. The item has not been installed,used, scratched, dented, bent or discolored. 
  6. The customer will be responsible for the shipping cost back to Mufflex Performance when an RMA is issued.
  7. The Item in question must be returned within 10 business day from the issuance of the RMA.
  8. All refunds must be applied to the same credit card that was used during the time of purchase.

Shipping:

When a exhaust system is ordered, it may take from three to five days for fabrication. What this means is that the exhaust system may not ship the same or next day. With the amount of systems ordered each week, Mufflex Performance Exhaust fabricates and ships as soon as reasonably possible. The exhaust system usually ships within three (3) to five (5) days from the day the unit is ordered.

When an exhaust system or a part is ordered, and shipped by UPS, a tracking number is generated on a UPS server. Then when the order is shipped, the tracking number is sent to the customer by the end of the day the unit is shipped. Example: If an order is placed on Monday and the unit is shipped on Wednesday, the tracking number does not get generated and emailed to the customer until the batch order is closed out for that day. Once the UPS driver comes to Mufflex and picks up all the units shipped that day, he scans the UPS end of day ticket and takes the merchandise to USP for shipping. Once the end of day batch is submitted and the driver scans the receipt, the USP tracking number is emailed to the customer that day. Not the day the unit is ordered. These exhaust systems are not mass produced, they are fabricated to order. This procedure allows Mufflex Performance Exhaust to carefully inspect each system before it is shipped. 

USP Next Day Air:
If a customer wishes to have an exhaust system shipped Next Day Air, this does not mean that the unit will ship on the day the order is placed. What it does mean is that the customer will get the unit by 10:30 AM the next day from the day the unit is shipped. And that may take from three to five days from the date the exhaust system was ordered.

USPS (United States Parcel Service)

Mufflex only ships exhaust systems to countries outside the USA via USPS Priority mail. All orders shipped within the contiguous United States are shipped  by UPS.

Payment:

Mufflex Performance Exhaust accepts online payments via American Express, Discover, Master Card and Visa. Payment is not charged until the product is shipped.

We also accept payment via PayPal. Per PayPal regulations, any purchase over $250.00 that is purchased online requires a signature.

"As of December 11, 2013, any purchase that is paid for through PayPal $250.00 or more will require a signature at delivery."